Brazilian Decree Law 1.804/80 regarding imports makes it CLEAR that every Brazilian has the right to import products up to $50 USD (American dollars) without any taxation. The vast majority of our products are WELL BELOW this value, thus not generating any problems of this nature with Customs.
In some cases, the "Tax Issues" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS (Value Added Tax) in the destination state of the various signatory states. This tax is held by the SEFAZ (State Finance Secretariat) and will only be released after bureaucratic processes. If your product is taxed, please contact us so we can assist you and TRY to minimize the tax charge.
If the charge is unavoidable and no other recourse can prevent its payment, it will be the responsibility of the end consumer!
We ask that you continue to monitor the delivery status through our tracking tool. Once it is released, we will request priority processing. We apologize for any inconvenience caused.